Responsible Gaming at qx99 —
Your Wellbeing Comes First
At qx99, we believe that gaming should always be a source of entertainment, never a source of stress or harm. Our responsible gaming programme gives every Bangladesh player the tools, knowledge, and support they need to stay in control — from the very first deposit to every session that follows.
How qx99 Puts Player Safety First
Responsible gaming is not a compliance checkbox at qx99 — it is a genuine, ongoing commitment that shapes every feature we build, every bonus we design, and every policy we enforce. Here are the six pillars of the qx99 responsible gaming programme.
Strict Age Verification
Every qx99 account undergoes mandatory KYC age verification before any deposit or withdrawal is permitted. Players must be 21 years or older to use the platform. Documents are checked against a verified database to ensure no underage individual can access real-money gaming on qx99.
Deposit Limit Controls
qx99 players can set daily, weekly, or monthly deposit limits directly from their account dashboard at any time. Once a limit is set, it takes effect immediately and cannot be increased for 72 hours — a cooling-off period designed to prevent impulsive decisions during a gaming session.
Session Time Reminders
Players can configure session time alerts that trigger gentle on-screen notifications after a chosen duration — 30 minutes, 1 hour, or a custom interval. These reminders encourage regular breaks and help players maintain awareness of how long they have been actively gaming in any single sitting.
Time-Out Periods
If you feel you need a short break from gaming, qx99 offers self-initiated time-out periods of 24 hours, 7 days, or 30 days. During a time-out, your account is temporarily suspended — you cannot log in, deposit, or place bets — but your funds and account data remain intact and accessible when the time-out expires.
Self-Exclusion Programme
For players who feel that a longer break is necessary, qx99 offers a formal self-exclusion facility for periods of 6 months, 1 year, 2 years, or permanently. A self-exclusion order is enforced across all qx99 touchpoints, including the website and any future mobile applications, and cannot be reversed before the chosen period ends.
Reality Check Notifications
Reality check notifications display a real-time summary of your current session — total time played, net result, and number of rounds — at regular intervals that you configure. These transparent data snapshots are designed to cut through the immersive nature of gaming and give you a clear, objective picture of your session at a glance.
Could Gambling Be Affecting You?
The questions on the right are drawn from internationally recognised problem gambling screening tools. If you answer "yes" to two or more of them, we encourage you to reach out to the qx99 support team or seek guidance from an independent counselling resource.
This self-assessment is entirely private. qx99 does not record or monitor your responses to these questions — they are provided purely as a personal reflection tool for your own awareness.
Gambling should never be used as a way to recover financial losses, manage stress, or cope with emotional difficulties. If you are gambling to escape problems in your personal or professional life, please speak to a trusted person or contact our 24/7 support team immediately at [email protected].
- Do you find yourself spending more money on gambling than you originally planned or can afford to lose?
- Have you ever tried to cut back on gambling but found it difficult or impossible to do so?
- Do you feel restless, irritable, or anxious when you are not able to gamble?
- Have you ever lied to family members or friends about how much time or money you spend gambling?
- Do you think about gambling frequently throughout the day, even when you are at work, at school, or spending time with family?
- Have you ever chased your losses — placing further bets in an attempt to win back money you have already lost?
- Have you borrowed money, sold possessions, or experienced financial hardship as a result of your gambling activity?
- Has gambling caused arguments, tension, or distance in your personal relationships with family or close friends?
- Have you ever neglected work, study, meals, or sleep in order to gamble for longer periods?
- Do you feel that gambling has had a negative impact on your mental health, mood, or general sense of wellbeing?
Take Control With qx99 Safety Tools
All responsible gaming tools at qx99 are available free of charge, accessible directly from your account dashboard, and take effect without delay. Here is how to use each one.
Set a Deposit Limit
Control exactly how much you can fund your qx99 account within a defined time window. Available limits and how to apply them:
- Daily deposit cap (resets midnight BST)
- Weekly deposit cap (resets Monday BST)
- Monthly deposit cap (resets 1st of month)
- Minimum limit: ৳500
- Limit reductions: immediate effect
- Limit increases: 72-hour cooling period
Session Time-Out
Request a short voluntary break from your qx99 account. Your funds remain safe and your account resumes automatically after the selected period.
- 24-hour time-out option
- 7-day time-out option
- 30-day time-out option
- No deposit or login during period
- Existing withdrawals still processed
- Can be applied via account settings
Self-Exclusion
For players who need a longer, firm break from qx99. Self-exclusion is a serious and binding commitment — choose your period carefully.
- 6-month exclusion period
- 1-year exclusion period
- 2-year exclusion period
- Permanent exclusion (irreversible)
- Cannot be reversed mid-period
- Funds returned via original method
Reality Checks
Stay informed about your gaming activity with automated reality check notifications delivered directly within your active game session.
- Configurable intervals (15–120 min)
- Shows total session time played
- Shows net win/loss for session
- Shows number of rounds played
- Option to end session from the alert
- Available on all qx99 games
What qx99 Promises Every Player in Bangladesh
Responsible gaming is a two-way relationship. qx99 holds itself to a set of binding commitments that protect every player on the platform — from Dhaka to Chittagong to Cox's Bazar — regardless of how long they have been a member.
We will never market to players who have self-excluded. Once a self-exclusion is activated, all promotional emails, SMS notifications, and bonus offers to that account are permanently suppressed. We do not re-market to excluded players under any circumstances.
We will never make it difficult to close your account. Any qx99 player may request account closure at any time by contacting our support team via live chat or email. Account closure requests are processed within 24 hours and all remaining funds are returned promptly.
We will monitor for signs of problem gambling. qx99's platform analytics flag unusual patterns such as rapid session escalation, frequent chasing behaviour, and sudden large deposits after a losing streak. Our support team may proactively reach out to players exhibiting these patterns to offer assistance.
We will provide transparent game information. Every game on the qx99 platform displays its verified RTP (Return to Player) percentage, volatility rating, and minimum/maximum bet range before play begins. We believe informed players make better decisions.
We will never pressure players to continue playing. qx99 does not use manipulative dark patterns, countdown timers on bonus expiry, or loss-chasing prompts to encourage continued play. Our communication style is informative, not coercive.
We will always respond to responsible gaming requests within 3 minutes. Any message to our live chat support team that mentions self-exclusion, problem gambling, or a request for a break is automatically escalated to a senior support agent and answered within 3 minutes, 24 hours a day, 7 days a week.
Support Resources for Players
If you or someone you know is struggling with gambling-related harm, please reach out. There is no shame in asking for help — it is a sign of strength and self-awareness. qx99 encourages all players in Bangladesh to use the support resources listed here alongside our own in-platform tools.
All support from qx99 is confidential, non-judgmental, and available to every registered player at no cost. You do not need to be in crisis to reach out — early conversations are the most effective way to prevent gambling from becoming a serious problem.
qx99 Live Chat Support
Available 24/7 directly through your qx99 account dashboard. Average response time is under 3 minutes. Simply open the chat widget and type "Responsible Gaming" to be connected with a trained support agent immediately.
qx99 Email Support
Send your responsible gaming enquiry, self-exclusion request, or deposit limit request to [email protected] with the subject line "Responsible Gaming Request". Our team responds to all responsible gaming emails within 3 hours.
Account Self-Service Tools
Log into your qx99 account and navigate to Account Settings > Responsible Gaming to access all self-service tools including deposit limits, time-outs, reality check configuration, and self-exclusion — no support interaction required.
Family & Guardian Assistance
If you are a family member or guardian concerned about a loved one's gambling behaviour, qx99 support can guide you through the steps available. Contact us at [email protected] with the subject line "Family Support Enquiry".
Parental Controls
Parents and guardians in Bangladesh who wish to restrict access to online gambling platforms on shared or family devices are advised to use third-party parental control software. qx99 also enforces a strict age-verification process to prevent underage registration.
Enjoy qx99 — Always Play Responsibly
Now that you know the full range of responsible gaming tools and support available at qx99, you can enjoy everything the platform has to offer with confidence. Remember: gaming is entertainment — keep it that way.