qx99 Terms & Conditions — Your Rights & Obligations

Definitions

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "Platform" means the qx99 website accessible at qx99.io and any associated mobile applications, APIs, or services operated by qx99.
• "Player" or "You" means any individual who registers for, accesses, or uses the qx99 Platform in any capacity.
• "Account" means the personal account created by a Player upon successful registration with qx99.
• "Wallet Balance" means the total of real-money funds held in a Player's qx99 Account, denominated in Bangladeshi Taka (BDT).
• "Bonus Funds" means promotional credit awarded to a Player's Account that is subject to wagering requirements before it may be withdrawn as real money.
• "Wagering Requirement" means the number of times a bonus amount must be wagered on eligible games before a withdrawal of associated winnings is permitted.
• "KYC" means Know Your Customer — the identity and age verification process required by qx99 before a Player may make withdrawals or access certain platform features.
• "Prohibited Jurisdiction" means any country or territory from which access to the qx99 Platform is restricted under applicable law or qx99 policy.
• "BDT" means Bangladeshi Taka, the official currency of Bangladesh, denoted by the ৳ symbol.
• "Force Majeure" means any event beyond qx99's reasonable control, including but not limited to natural disasters, government actions, internet outages, or payment network failures.

Acceptance of Terms

By accessing the qx99 Platform, creating an Account, making a deposit, placing a bet, or claiming a bonus, you confirm that you have read these Terms & Conditions in their entirety, that you understand them, and that you agree to be bound by them. If you do not agree to any part of these Terms & Conditions, you must cease using the qx99 Platform immediately and close your Account.

These Terms & Conditions apply in conjunction with the qx99 Privacy Policy and any specific rules applicable to individual games, sports markets, or promotional offers. In the event of a conflict between these Terms & Conditions and specific game or promotion rules, the specific rules shall take precedence for the matters they address; in all other respects, these Terms & Conditions shall govern.

Eligibility & Registration

To register for and use the qx99 Platform, you must satisfy all of the following eligibility criteria at the time of registration and on a continuous basis throughout your use of the Platform:

1. You must be at least 21 years of age. The qx99 Platform is strictly prohibited for use by individuals under the age of 21. qx99 employs age verification procedures during and after registration and reserves the right to request identity documentation at any time.
2. You must be a resident of Bangladesh or otherwise accessing the Platform from a jurisdiction where online gambling is not prohibited by applicable law.
3. You must not be subject to a self-exclusion order, a voluntary exclusion agreement with qx99, or any court order restricting your participation in gambling activities.
4. You must not be acting on behalf of, or depositing funds belonging to, any third party. The Account must be used solely for your personal entertainment.
5. You must not be employed by, or related to an employee of, qx99 or any of its software providers, payment processors, or affiliated entities in a capacity that would give you an unfair advantage on the Platform.

Each individual is permitted to hold only one (1) qx99 Account. The creation of duplicate or multiple Accounts — whether under the same or different identity documents — is strictly prohibited and will result in the suspension of all associated Accounts and the forfeiture of any pending withdrawals or bonus balances.

During registration, you are required to provide accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and preferred mobile banking number. Providing false or misleading information during registration constitutes a material breach of these Terms & Conditions and may result in immediate Account termination.

Account Management

You are solely and entirely responsible for all activity that occurs under your qx99 Account. You must maintain the confidentiality of your username and password at all times and must not share your login credentials with any other person. qx99 will never request your password through any channel, including email, live chat, or telephone. Any communication purporting to be from qx99 that requests your password should be treated as fraudulent and reported to [email protected] immediately.

qx99 recommends that all Players enable two-factor authentication (2FA) via SMS OTP, which is available free of charge through the Account security settings. Enabling 2FA significantly reduces the risk of unauthorised account access.

If you believe your Account has been accessed without your authorisation, you must notify qx99 immediately via live chat or by emailing [email protected]. qx99 will investigate and may temporarily suspend your Account pending resolution. qx99 shall not be liable for losses arising from unauthorised access where such access resulted from your failure to maintain adequate credential security.

qx99 reserves the right to suspend or close any Account at its sole discretion where it has reasonable grounds to suspect a breach of these Terms & Conditions, fraudulent activity, identity misrepresentation, or any other conduct detrimental to the integrity of the Platform. In cases of Account closure, qx99 will make reasonable efforts to return any remaining real-money Wallet Balance to the Player via the original deposit payment method, subject to verification requirements.

Deposits & Withdrawals

All financial transactions on the qx99 Platform are denominated in Bangladeshi Taka (BDT). qx99 does not charge currency conversion fees. The following payment methods are currently accepted for deposits and withdrawals: bKash, Nagad, Rocket (Dutch-Bangla Bank Mobile Banking), and direct bank transfer via BRAC Bank, City Bank, Islami Bank, Sonali Bank, and Dutch-Bangla Bank.

Deposits: The minimum deposit amount is ৳500. There is no maximum deposit limit, although individual payment providers may impose their own transaction limits. Deposits made via mobile banking methods (bKash, Nagad, Rocket) are credited to your Wallet instantly or within a maximum of five (5) minutes under normal network conditions. If a deposit is not reflected in your Wallet within 30 minutes, you must contact support with your transaction reference number.

Withdrawals: The minimum withdrawal amount is ৳1,000. Withdrawals are processed only to a payment method previously used for a deposit on the same Account, or to a verified bank account in the Account holder's legal name. Withdrawals to third-party accounts or payment methods are strictly prohibited. Withdrawal requests from verified Accounts are typically processed within 3 to 30 minutes for mobile banking methods and within 1 to 3 business days for bank transfers. Processing times may be extended during periods of high demand, system maintenance, or where additional verification is required.

Withdrawal Conditions: A minimum of one (1) real-money wager must have been placed on the Account before a withdrawal request will be processed. Accounts that deposit and withdraw without meaningful gameplay activity may be flagged for review. qx99 reserves the right to apply anti-money-laundering checks to any withdrawal and to delay processing pending satisfactory verification.

Chargebacks: Initiating a chargeback or payment dispute through your bank or mobile payment provider without first contacting qx99 to resolve the matter constitutes a material breach of these Terms & Conditions. Any Account linked to a chargeback will be suspended pending investigation, and any associated winnings or bonus balances may be forfeited. qx99 will cooperate fully with financial institutions in the investigation of any disputed transactions.

Bonuses & Promotions

qx99 offers a range of promotional bonuses to eligible Players, including but not limited to welcome deposit bonuses, reload bonuses, free spins, cashback offers, referral bonuses, and seasonal promotions tied to events such as BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. All bonuses are subject to the following general conditions unless specific promotion terms state otherwise:

• Wagering Requirement: Bonus funds are subject to a wagering requirement of 25x the bonus amount unless otherwise specified in the promotion details. Wagering must be completed within 30 days of the bonus being credited.
• Game Contribution: Not all games contribute equally to wagering requirements. Slots typically contribute 100%. Live casino games, table games, and sports betting markets may contribute at a reduced rate (commonly 10–20%). Specific contribution rates are published in the individual promotion terms.
• Maximum Bet Rule: While bonus funds are active on your Account, the maximum stake per single bet or spin is ৳2,000 unless otherwise specified. Bets exceeding this limit while bonus funds are active may result in the forfeiture of the bonus and any associated winnings.
• Bonus Validity: All bonuses expire after the period stated in the promotion terms. Expired bonus funds and any winnings generated from them are automatically removed from the Account without prior notice.
• One Bonus Per Player: Unless explicitly stated otherwise, only one bonus offer may be active on an Account at any time. Players attempting to claim multiple simultaneous bonuses will have the duplicate bonus removed from their Account.
• Withdrawal Before Wagering: Requesting a withdrawal before completing the wagering requirements attached to an active bonus will result in the automatic forfeiture of all bonus funds and any winnings generated from them. The real-money portion of your Wallet Balance may still be withdrawn, subject to applicable fees and minimums.

Games & Betting Rules

All casino games available on the qx99 Platform are provided by internationally certified third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. Each game operates on independently audited random number generation (RNG) systems or live dealer mechanics. Published Return to Player (RTP) percentages for each game are available in the individual game information panels.

qx99 does not manipulate game outcomes. In the event of a technical malfunction or network interruption during gameplay, the following rules apply:

• If a game round cannot be completed due to a technical fault on the qx99 Platform, the stake for that round will be refunded to your Wallet Balance.
• If a malfunction occurs on the game provider's server, the game provider's malfunction policy will apply. qx99 accepts no liability for malfunctions originating on third-party game provider servers.
• Winnings generated during a demonstrable system error or RNG malfunction are void and will not be paid out. "Malfunction voids all pays and plays" is the governing principle for all qx99 casino games.

For sports betting, all markets are subject to the specific rules published for each sport and competition. In-play betting markets may be suspended at any time due to live event developments. Bets placed on suspended markets will be voided and stakes returned. qx99 reserves the right to void any bet placed on an event affected by match-fixing, corruption, or irregular betting patterns.

Cricket betting on BPL, IPL, T20 World Cup, and Bangladesh Tigers matches is governed by the specific cricket betting rules published on the qx99 cricket section. Rules regarding rain interruptions, Duckworth-Lewis calculations, player withdrawal, and match abandonment are detailed therein.

Prohibited Conduct

The following activities are strictly prohibited on the qx99 Platform. Engaging in any prohibited conduct constitutes a material breach of these Terms & Conditions and will result in Account suspension, forfeiture of balances, and may result in legal action:

• Using automated software, bots, scripts, or any mechanical or electronic means to place bets, exploit game mechanics, or interact with the Platform in a non-human manner.
• Exploiting software bugs, errors, or vulnerabilities in any game or Platform system. Any such vulnerabilities must be reported to [email protected] immediately. Players found to have exploited a vulnerability will have associated winnings voided.
• Engaging in money laundering, terrorist financing, or any financial activity that violates applicable Bangladeshi law or international anti-money-laundering standards.
• Registering more than one Account or using another person's Account or identity documents.
• Colluding with other Players to gain an unfair advantage, particularly in live dealer table games such as blackjack, baccarat, or poker.
• Charging back legitimate deposits via your bank or mobile payment provider in bad faith.
• Using the Platform for any commercial purpose, including systematic data harvesting, reselling access, or operating the Platform or any of its games as a service to third parties.
• Accessing the Platform from a Prohibited Jurisdiction using a VPN or any other method to circumvent geographical restrictions.

Responsible Gaming

qx99 is committed to promoting safe and responsible gambling for all Players. We recognise that for a small proportion of individuals, gambling can develop into a compulsive behaviour with serious personal and financial consequences. The following responsible gaming tools are available to all registered Players through the Account dashboard:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit. Limits can be reduced immediately but cannot be increased for a minimum cooling-off period of 24 hours (daily), 48 hours (weekly), or 72 hours (monthly).
• Session Time Reminders: Configure pop-up reminders that alert you after a specified period of continuous gameplay, such as 60 or 120 minutes.
• Reality Checks: Enable periodic on-screen summaries showing your net gaming position (total wagered minus total won) for the current session.
• Self-Exclusion: Voluntarily exclude yourself from the qx99 Platform for a period of 7 days, 30 days, 90 days, 6 months, 1 year, or permanently. Self-exclusion requests take effect within 24 hours and cannot be reversed during the chosen exclusion period.
• Account Cooling-Off: Temporarily suspend your Account for a 24-hour, 48-hour, or 7-day period without permanent account closure.

If you believe you or someone you know may have a gambling problem, we urge you to seek help immediately. qx99's responsible gaming support team is available 24/7 via live chat. All enquiries related to responsible gaming are handled with complete confidentiality and without judgment. Further guidance and self-assessment tools are available on our Responsible Gaming page.

Intellectual Property

All content on the qx99 Platform — including but not limited to the qx99 brand name and logo, website design, user interface elements, graphics, text, images, audio, video, game assets, and software — is the intellectual property of qx99 or its licensed third-party providers and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the qx99 Platform solely for your personal, non-commercial entertainment purposes in accordance with these Terms & Conditions. This licence does not permit you to copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content on the Platform without the prior written consent of qx99.

Any feedback, suggestions, or ideas you submit to qx99 regarding the Platform may be used by qx99 freely and without obligation, compensation, or attribution to you.

Limitation of Liability

To the fullest extent permitted by applicable law, qx99 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the qx99 Platform, including but not limited to: loss of profits, loss of data, loss of goodwill, service interruption, system failure, or the cost of substitute services.

qx99's total aggregate liability to any Player in respect of any claim arising from or related to these Terms & Conditions or the use of the Platform shall not exceed the total amount deposited by that Player in the twelve (12) months immediately preceding the event giving rise to the claim.

qx99 does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. You access the Platform at your own risk and are responsible for maintaining appropriate security software on your own devices.

Nothing in these Terms & Conditions shall limit or exclude qx99's liability for death or personal injury caused by gross negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

Privacy & Data Protection

qx99 collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference. By agreeing to these Terms & Conditions, you also confirm that you have read and understood the qx99 Privacy Policy.

qx99 collects personal data necessary for account management, identity verification, payment processing, fraud prevention, and regulatory compliance. qx99 does not sell personal data to third parties for marketing purposes. Data is shared only with payment processors, game providers, and regulatory authorities where strictly necessary to operate the Platform and comply with applicable law.

All personal data is stored on encrypted servers. Players have the right to request access to their personal data, request corrections to inaccurate data, and request deletion of data subject to legal retention obligations. Data access requests should be submitted to [email protected].

Amendments to Terms

qx99 reserves the right to amend, update, or replace these Terms & Conditions at any time and for any reason, including but not limited to changes in applicable law, regulatory requirements, platform features, or business operations. When material changes are made, qx99 will make reasonable efforts to notify registered Players via email or on-Platform notification at least seven (7) days before the changes take effect, except where immediate changes are required by law or to protect the security and integrity of the Platform.

Your continued use of the qx99 Platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree to any amendment, you must cease using the Platform and may request Account closure by contacting [email protected] prior to the effective date. Any balances in your Account at the time of closure will be processed in accordance with Section 5.

Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws applicable to the operation of the qx99 Platform. In the event of a dispute between you and qx99 arising from or related to these Terms & Conditions or your use of the Platform, the parties agree to first attempt resolution through qx99's internal dispute resolution process.

To initiate a formal dispute, you must submit a written complaint to [email protected] with the subject line "Formal Dispute" and include your Account username, a detailed description of the dispute, the relevant dates and transaction reference numbers, and the outcome you are seeking. qx99 will acknowledge your dispute within 48 hours and endeavour to resolve it within 14 business days.

If the internal dispute resolution process does not produce a satisfactory outcome, you may escalate the matter through applicable legal channels. qx99 agrees to cooperate fully with any properly constituted legal or regulatory inquiry.

Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or if you wish to exercise any rights described herein, please contact the qx99 support team using the details below. All written communications should reference your registered Account username and the specific section or matter you are enquiring about.

• Email Support: [email protected]
• Live Chat: Available 24/7 through your qx99 Account dashboard
• Response Time: Under 3 minutes for live chat; under 24 hours for email enquiries
• Responsible Gaming Enquiries: [email protected] — mark subject line as "Responsible Gaming"

qx99 is operated as an online gaming platform serving the Bangladesh market. All communications with qx99 should be conducted in English for efficient and accurate processing.